1. Order Cancellations
• Before Dispatch: Customers may cancel their order within 24 hours of purchase or before the item is shipped.
• After Dispatch: Once an order has been shipped, cancellations are not possible. Customers may instead request a return after delivery.
• Special Orders: Customized or made-to-order items cannot be cancelled once confirmed.
2. Refund Eligibility
• Refunds are applicable only if:
• The product is defective, damaged, or incorrect upon delivery.
• The product is returned in unused condition with original packaging and tags.
• The return request is made within 7 days of delivery.
3. Refund Process
• Customers must contact our support team with order details and proof (photos if damaged/incorrect).
• Once approved, refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used at checkout.
4. Non-Refundable Items
• Gift cards, sale items, and clearance products are non-refundable.
• Products damaged due to misuse or not returned in original condition will not qualify for a refund.
5. Return Shipping
• Customers are responsible for return shipping costs, unless the item was defective or incorrect.
• In case of defective/incorrect items, The Brands MV will cover return shipping charges.
6. Exchange Policy
• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be issued instead.
7. Contact
For cancellations or refund requests, please reach out via our Contact Us page or email hello@deliveryteam.mv